THE ROLE OF ORGANIZATIONAL COMMITMENT MEDIATION IN DETERMINING THE EFFECT OF INDIVIDUAL CHARACTERISTICS AND CLIMATE WORK ON NURSING PERFORMANCE IN WING AMERTA POLICINIC AT GENERAL HOSPITAL OF SANGLAH CENTER

Abstract

Nurses are prioritized for improvement to improve service quality. Nurse's performance has an important role in improving the quality of care in the hospital. Nurses are job professions that specialize in efforts to handle patient care with work demands that depend on certain characteristics in carrying out their work, namely, task and material characteristics and commitment to the organization. This study aims to determine the influence of individual characteristics and work climate on organizational commitment and nurse performance. This research is a survey research, with a total sample of 115 with total sampling. The results showed that the better the individual characteristics possessed by nurses were able to strengthen their commitment in the organization, the better the work climate when nurses worked able to strengthen their commitment in the organization, the better the individual characteristics of nurses were able to improve nurse performance, good characteristics possessed by nurses were unable to improve its performance, the better the nurse's commitment to the organization is able to improve the performance of nurses at the Polikinik Wing Amerta Sanglah Central Hospital. It is recommended that management be able to provide more work enthusiasm, such as giving bonuses to employees who are able to show their best performance and who are able to complete tasks well.