ANTESENDEN SATISFACTION OF EMPLOYEES AND EFFECTS TO ORGANIZATIONAL CITIZENSHIP BEHAVIOR: AN EMPRICAL STUDY ON THE TRANSPORTATION AGENCY GIANYAR REGENCY BALI-INDONESIA

Abstract

One key to organizational success, especially in public sector organizations is the ability to shape the character of employees for organizational citizenship behavior (OCB). OCB-behaving employees in the workplace are able to provide excellent service quickly and responsively to the community. This study aims to examine the effects of organizational commitment and motivation on job satisfaction and its impact on OCB. This research conducted at the Transportation Agency, Gianyar Regency, Bali with a total sample of 85 civil servants. All data obtained from the distribution of questionnaires are feasible to use and then analyzed using variance-based structural equation models through the Partial Least Square (PLS) program.

The results of the study show that the commitment of employees to the organization is able to generate satisfaction in work, and can further improve OCB. Unlike the role of employee motivation, it turns out that it is able to have a direct effect OCB, although it does not look at the satisfaction or not felt in carrying out the work. However, the motivation of employees has the greatest impact in shaping the behavior of OCB at the Transportation Agency, Gianyar Regency, Bali