ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS MEDIATION OF THE INFLUENCE OF LEADERSHIP AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE AT PAYANGAN GIANYAR GENERAL HOSPITAL

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I Made Udayana
I Ketut Setia Sapta
Nengah Landra

Abstract

Organizations that succeed in achieving their goals are highly dependent on the performance of their employees. Therefore, every organization must pay attention to the factors that play a role in improving employee performance. Based on the Regulation of the Minister of Health Number 1 of 2019 concerning Employee Performance Assessment, there are relevant indicators to assess the performance of employees in hospitals. The purpose of this study was to analyze the effect of leadership, organizational commitment and OCB on employee performance at Payangan Gianyar General Hospital. JThe number of samples used in this study were 98 people using the Proportional Random Sampling technique. Data was collected using a Linkert Scale questionnaire. The collected data were further analyzed using SEM-PLS. The findings of this study are leadership has an insignificant effect on employee performance, organizational commitment has a significant effect on employee performance, leadership has a significant effect on OCB, organizational commitment has a significant effect on OCB, OCB has a significant effect on employee performance, OCB as a mediator of the influence of leadership and organizational commitment on employee performance.

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